Getting started with the app
Download the Dropcare app
Available on the App Store (iPhone) and Google Play (Android).
Enter your activation code
Your clinic sends you a unique code via email or SMS. Enter this code when you first open the app.
Allow notifications
Dropcare uses full phone alarms for your drop reminders. When prompted, allow notifications so your alarms work properly.
Follow your schedule
Your clinic's treatment plan loads automatically. You'll get an alarm at every dose time — tap to log it as done.
Medical reminder: Dropcare is a reminder tool, not a medical device. Always follow your clinic's instructions. If you have concerns about your medication or recovery, contact your clinic directly.
Frequently asked questions — Patients
I haven't received my activation code. What should I do?
Your activation code is sent by your clinic via email and/or SMS after your surgery. Check your spam/junk folder if you haven't seen it in your inbox.
If you still can't find it, contact your clinic and ask them to resend the code — they can do this directly from the Dropcare Admin Panel.
My activation code isn't working. What's wrong?
Double-check you're entering the code exactly as received (it's case-sensitive). Make sure there are no extra spaces.
If it still doesn't work, contact your clinic — they may need to issue a new code.
My alarms aren't going off. How do I fix this?
Dropcare sends full phone alarms, not silent notifications. If your alarms aren't firing, check:
- Notifications are enabled for Dropcare in your phone's Settings
- Your phone is not on Do Not Disturb or Silent mode, or Dropcare is set as a Critical Alert exception
- Your phone has sufficient battery and is connected to the internet
- The app has not been force-closed or restricted from running in the background
If alarms still don't work after checking the above, call us at +370 692 43 619.
I accidentally missed marking a dose. Can I fix it?
Dose logs are time-stamped records — you cannot backdate a log. If you missed a dose or forgot to log one, contact your clinic. They can see your progress record and advise you on next steps.
My schedule looks wrong. Who should I contact?
Your drop schedule is created and managed entirely by your clinic. Dropcare displays exactly what your clinic has configured. If something looks incorrect — wrong drops, wrong times, wrong duration — contact your clinic directly.
How do I contact my clinic through the app?
Go to the Information tab in the app. You'll find your clinic's phone number, email address, opening hours, and a FAQ section. You can also submit a question directly from this screen — your clinic will see it in their dashboard and respond.
Who has access to my personal information?
Your data is controlled by your clinic, not by Dropcare. Your clinic's admin-level staff can see your name, contact details, surgery information, and dose compliance logs. Dropcare stores this data as a technical service provider on behalf of your clinic and does not use it for any independent purpose.
For full details, see our Privacy Policy.
I want to delete my data. What do I do?
Contact your clinic directly and request deletion of your patient record. Your clinic is the data controller and can permanently delete your record from the Dropcare platform. Deletion is irreversible.
Frequently asked questions — Clinics
How do I add a new patient?
Go to All Patients in the Admin Panel and click Add Patient. Enter the patient's name, email, phone number, surgery type, and surgery date. Once saved, an activation code is automatically generated. You can send this to the patient immediately via email and/or SMS, or save it to send later.
Can I update a patient's treatment plan mid-recovery?
Yes. Open the patient's detail view, go to the Treatment Plan tab, and assign a new plan or edit the current one. Changes take effect immediately and the patient's app updates on next sync. You are responsible for the clinical appropriateness of any change before saving.
How do I see which patients are at risk of missing doses?
The Admin Panel Dashboard surfaces patients who have missed multiple doses under the "Need Attention" section. You can click through to view their full progress and resend their activation code if needed.
What happens to patient data if we cancel our subscription?
Patient data is retained for 30 days after account termination, during which time you can export records. After 30 days, all patient data is permanently deleted. We recommend exporting all necessary records before terminating your account.
We want to get Dropcare for our clinic. How do we get started?
Call us at +370 692 43 619 and we'll walk you through the setup and commercial terms.
Questions about your drop schedule or medication?
These are set by your clinic, not by Dropcare. Please contact your clinic directly — their phone number, email, and opening hours are shown in the Information tab of your Dropcare app.