Dropcare is a display and reminder tool only. It provides no medical services or advice. Medications are set by your clinic. Your drop schedule is set by you. Alarm delivery depends on your device. Dropcare's role is to display the information you and your clinic enter and to trigger alarms at the times you choose. By accessing or using the Dropcare platform, you agree to these Terms in full — if you do not agree, you must not use the platform.
Who is responsible for what:
Your clinic — the medications prescribed to you, their dosage, and any clinical guidance.
You — the drop schedule you configure in the App (times, frequency, duration) and keeping your device set up to receive alarms.
Your device — whether alarms actually ring, vibrate, or display, based on your phone's operating system, notification permissions, volume, battery, Do Not Disturb settings, and connectivity.
Dropcare — displaying the information entered into the App and scheduling the alarms you have configured. Nothing more.
1. Introduction and nature of the service
These Terms and Conditions ("Terms") govern use of the Dropcare platform, which consists of:
- The Dropcare Admin Panel — a web-based tool used by eye clinics and their authorised staff
- The Dropcare mobile application ("App") — a mobile tool that delivers post-operative drop schedule alarms to patients
Dropcare is a technical tool only. Dropcare does not provide medical care, clinical advice, or health services of any kind. Dropcare's sole function is to display the medication information provided by the clinic, allow patients to configure their own drop schedule, and trigger alarm notifications on the patient's device at the times the patient has set.
These Terms apply to: (a) Clinic Customers — eye clinics and their staff who access the Admin Panel; and (b) Patient End Users — patients who use the Dropcare App.
2. Definitions
- "Admin Panel" — the Dropcare web application used by clinics for patient registration, medication configuration, and platform administration.
- "App" — the Dropcare mobile application used by patients to receive drop schedule alarms.
- "Activation Code" — the unique code issued by a clinic to a patient to enable App access.
- "Clinic Content" — all data and information entered into the platform by clinic staff, including medication details, FAQ content, and contact information. Owned and controlled entirely by the clinic.
- "Patient Data" — all personal information relating to a patient present in the platform. Collected, owned, and controlled by the clinic. Dropcare stores Patient Data solely as a technical intermediary.
- "Medication List" — the medications and dosage details set by the clinic for a given patient through the Admin Panel.
- "Drop Schedule" — the times, frequency, and duration at which the App will trigger alarms, configured by the patient within the App.
3. Clinic customer terms
3.1 Account access and security
The clinic is solely responsible for the creation, management, and deactivation of all staff accounts, the security of all login credentials, and all actions taken within the platform under the clinic's accounts.
3.2 Licence grant
Subject to payment of applicable fees and compliance with these Terms, Dropcare grants the clinic a non-exclusive, non-transferable, revocable licence to access and use the platform solely for the clinic's own internal patient management operations. The clinic may not sublicence, resell, reverse-engineer, copy, or modify any part of the platform.
3.3 Commercial terms
The platform is provided on a one-time licence fee plus ongoing maintenance fee basis, as set out in the commercial agreement between Dropcare and the clinic. In the event of any conflict, the commercial agreement prevails on commercial matters.
3.4 Clinic responsibilities
The clinic agrees that it is solely and exclusively responsible for:
- the accuracy, completeness, and clinical appropriateness of all medication entries, dosage instructions, and FAQ content entered into the platform
- all clinical decisions made in connection with any patient's post-operative care
- ensuring that medication entries are created and reviewed by qualified medical personnel before being made available to patients
- obtaining all necessary patient consents and authorisations before registering patient data
- the responsible distribution of activation codes to the correct patients only
3.5 Absolute clinical responsibility
The clinic bears sole and exclusive responsibility for all clinical matters, including which medications a patient is prescribed and the dosage instructions associated with them. Dropcare does not review, validate, or have any involvement in the clinical content set by the clinic. Dropcare is not liable under any circumstances for any patient outcome, medication error, adverse event, injury, or harm arising from the medication information provided by the clinic or any clinical decision made by the clinic.
3.6 Patient data responsibility
The clinic is the data controller for all patient data. Dropcare stores and transmits patient data solely as a technical intermediary. The clinic is solely responsible for: (a) ensuring a valid legal basis for collecting and processing each patient's personal and health data; (b) full compliance with applicable data protection laws including GDPR, UK GDPR, CCPA/CPRA, and HIPAA where applicable; (c) responding to patient data rights requests; and (d) the accuracy of all patient data in the platform.
4. Patient end user terms
4.1 Eligibility, activation, and agreement
The App is available only to patients of a clinic that has purchased Dropcare access. Access requires a valid clinic-issued activation code. By using the App, you confirm you are the intended recipient of the code and are using it in connection with your own post-operative recovery. You may only use the App if you agree to these Terms in full. If you do not agree, you must stop using the App immediately.
4.2 Medical disclaimer
The Dropcare App is a reminder tool only. It is not a medical device and provides no medical advice. The medications shown in the App come directly from your clinic; the drop schedule is configured by you. Dropcare does not validate either. Dropcare is not responsible for any missed dose, wrong medication, treatment outcome, adverse health event, or harm arising from your use or non-use of the App. All clinical responsibility rests with your treating clinic and its medical team. Always follow the direct instructions of your healthcare provider. If you have any concern about your medication, recovery, or a missed dose — contact your clinic directly.
4.3 Your schedule — your responsibility
You configure your own drop schedule in the App, including the times, frequency, and duration of each medication. You are solely responsible for ensuring the schedule you enter accurately reflects the instructions given to you by your clinic. Dropcare does not check, validate, or correct the schedule you create. If your schedule is wrong, incomplete, or inconsistent with your clinic's instructions, Dropcare is not liable for any resulting missed dose, harm, or outcome.
4.4 Alarms — your device's responsibility
Alarm delivery is performed by your device's operating system, not by Dropcare. Dropcare schedules an alarm; your phone is responsible for actually ringing, vibrating, or showing the notification. Dropcare does not guarantee that any alarm will be delivered at any particular time or at all. Alarm delivery depends on factors outside Dropcare's control, including:
- your device's operating system and any updates or restrictions it applies
- notification permissions, ringer volume, Do Not Disturb, Focus modes, or silent mode
- battery level, battery-saver / low-power modes, and background-app restrictions
- force-closing the App, uninstalling it, clearing its data, or revoking its permissions
- network connectivity, time-zone changes, and device clock accuracy
- any other extraneous circumstance — including but not limited to device damage, loss, theft, hardware failure, OS bugs, or third-party software interference
You are solely responsible for keeping your device configured so that Dropcare alarms can reach you. Dropcare is not liable for any missed dose or missed alarm, regardless of cause.
4.5 Your data
Your personal data is collected and controlled by your clinic, not by Dropcare. To access, correct, or delete your personal data, contact your clinic directly. See also our Privacy Policy.
4.6 Acceptable use
You agree not to share your activation code with any other person, use the App in connection with another patient's medications, or attempt to access any data beyond your own patient record.
4.7 Acceptance
Use of the App constitutes your acceptance of these Terms. You may only continue to use the App for as long as you agree to them. If you do not accept these Terms — or any future update to them — you must stop using the App.
5. Intellectual property
The Dropcare platform — including all software, design, content, trademarks, and documentation — is the property of Dropcare or its licensors. No intellectual property rights are transferred to any user. Clinic Content and Patient Data remain owned and controlled by the clinic. Dropcare makes no claim of ownership over any Clinic Content or Patient Data.
6. Availability
Dropcare will use reasonable endeavours to keep the platform available but does not guarantee uninterrupted or error-free operation. Dropcare is not liable for any loss resulting from downtime, maintenance, or service changes.
7. Disclaimer of warranties
To the fullest extent permitted by applicable law, the platform is provided "as is" and "as available" without any warranty of any kind. Dropcare expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Dropcare makes no warranty that alarms will be delivered at any particular time, that the platform will be uninterrupted or error-free, or that any clinic-entered medication content or patient-entered schedule is accurate.
8. Limitation of liability
To the fullest extent permitted by applicable law, Dropcare shall not be liable, under any circumstances, for: (a) any patient outcome, health consequence, missed dose, medication error, or adverse event; (b) any loss or harm resulting from the medication information set by the clinic; (c) any loss or harm resulting from a drop schedule configured by the patient; (d) any alarm failure or notification failure on the patient's device, for any reason; (e) any breach of data protection law by a clinic; or (f) any loss due to the clinic's or patient's own acts or omissions.
Dropcare's total aggregate liability to any clinic for any claim shall not exceed the total fees paid by that clinic to Dropcare in the twelve (12) months preceding the claim. Dropcare shall not be liable for indirect, incidental, special, consequential, or punitive damages. Nothing herein excludes liability that cannot lawfully be excluded.
9. Indemnification by the clinic
The clinic agrees to indemnify, defend, and hold harmless Dropcare and its officers, employees, contractors, and agents against any claims, losses, damages, penalties, fines, or expenses (including legal fees) arising from: the clinic's breach of these Terms; failure to comply with applicable data protection or healthcare law; any patient or third-party claim arising from a medication entry or clinical decision; or any claim arising from the provision of activation codes to incorrect individuals.
10. Termination
A clinic may terminate use of the platform in accordance with the commercial agreement. Dropcare may suspend or terminate a clinic's access immediately if the clinic is in material breach of these Terms, fails to pay fees when due, or if required by law. Upon termination, Admin Panel and patient App access cease. Patient Data is retained for 30 days for export, then deleted.
11. Changes to terms
Dropcare may amend these Terms at any time. Clinics will be notified of material changes via email or the Admin Panel. Continued use constitutes acceptance. Patients will be notified via the App.
12. General
- Governing law: These Terms are governed by the laws of Dropcare's jurisdiction.
- Entire agreement: These Terms, together with the Privacy Policy and Commercial Agreement, constitute the entire agreement regarding the platform.
- Severability: If any provision is invalid, the remaining provisions continue in full effect.
- No waiver: Failure to enforce any provision does not waive the right to enforce it later.
- Assignment: Clinics may not assign these Terms without Dropcare's prior written consent.
- Force majeure: Dropcare is not liable for failures caused by events outside its reasonable control.